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Returns Policy

Once the order is received, you can not return. Unless we delivered it to you in error or it is faulty. If you return a defective, damaged or incorrect item, you’ll be refunded the full delivery cost, once your return is processed.


Your right of cancellation

1. If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason within 1 day from the day you placed your order. You must notify us of your cancellation. You can notify us through our online contact form or by completing this online cancellation form.

2. We will refund the price of the item no later than 7 days from the day on which we receive your cancellation, if earlier, the day on which you provide evidence reasonably acceptable to us that you have cancelled your order. We’ll refund the same means of payment as you used to make your purchase.

Purchase Protection
We want you to buy with confidence anytime you make a purchase on the Longlearning.com.kh website. We guarantee to refund the same means of payment as you used to make your purchase if you do not receive your order, just provide evidence reasonably acceptable to us that you do not receive your order. You can notify us through our online contact form or use the information on “Contact Us” page.
Location We Ship to
We located at Phnom Penh, Cambodia. We ship nationwide, covering all 25 provinces in Cambodia. When you’re placing order on our website, shipping address (includes street address, province and city) is required to fill in. We offer the services of major, trusted carriers to ensure your package arrives to your destination safely and securely. If you have any questions, please don’t hesitate to us, we’re more than happy to help.
Terms and Conditions
You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.

Your details

1. When you register with Long Learning Company website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions made using these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

2. If any of your details change, such as your credit card billing address, you must inform us as soon as possible. You may update your details by signing into your account on our website, and updating your details on “My Account” page.

The contract between us

1. Long Learning Company must receive payment of the whole of the price for the goods that you order before your order can be processed. Payment of the advertised price will be taken at the point of order. Charging your payment method does not mean that an order has been accepted by Long Learning Company. Once payment has been processed, Long Learning Company will confirm that your order has been received by sending an email to you at the email address you provide. The email will include your name, the order number and the total price charged. Long Learning Company acceptance of your order (which will happen when Long Learning Company dispatches your order) brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

2. Long Learning Company will not process any orders in the case of errors or inaccuracies regarding the goods (including the advertised price of the goods) appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email and reserve the right to cancel your order.

3. This Site is strictly for personal and non-commercial use. You agree not to use the site for commercial or business purposes or to place orders which will be, or are being, sold on to a third party. If you are suspected of using the site in any of these ways then we reserve the right to withdraw from any relevant contract(s) and cancel your order(s).

Your right of cancellation

1. If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason within 1 day from the day you placed your order. You must notify us of your cancellation. You can notify us through our online contact form or by completing this online cancellation form.

2. We will refund the price of the item no later than 7 days from the day on which we receive your cancellation, if earlier, the day on which you provide evidence reasonably acceptable to us that you have cancelled your order. We’ll refund the same means of payment as you used to make your purchase.

Privacy Policy

This privacy policy describes how Long Learning Company collects and processes personal information through this website or our services.


Who we are

Our website address is: https://longlearning.com.kh


What personal data we collect and why we collect it

We collect your personal information in order to provide and continually improve the Long Learning Services. The types of information we gather include:

1. Information you give us: we receive and store information you provide us when you use the Long Learning Services. For example, your name and address, purchases you make, payment details, competition entries, survey responses, and messages you send us.

2. Automatic information: we automatically receive and store certain types of information when you use Long Learning Services, including information about how you’ve used the site and what services you’ve interacted with. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your device accesses our website or other content served on our behalf on other websites.

3. Information from other sources: we might receive information about you from other sources. For example, we may receive credit history information in order to help prevent and detect fraud.


Purposes for which we process your personal information

We process your personal information to operate, provide, and improve the Long Learning Services. These purposes include:

1. Purchase and delivery of products and services (e.g. processing payments and communicating with you about your orders, or for administrative or operational reasons relating to our service).

2. Recommendations and personalization (e.g. to recommend products that might be of interest to you, and to personalize your experience).

3. Provide, troubleshoot, and improve Long Learning Services, and for internal record keeping.

4. Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.

5. Communicate with you. We use your personal information to communicate with you in relation to the Long Learning Services via different channels (e.g., by phone, email).

6. Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

7. Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Long Learning, and others. We may also use scoring methods to assess and manage credit risks.

8. Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

9. We may periodically send promotional email about new products, special offers, or other information we think you may find interesting.

10. From time to time we may contact you for market research purposes.


Do we share your personal information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others.


How long do we keep your personal information?

We keep your personal information to enable your continued use of the Book Depository Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be permitted by law such as for tax and accounting purposes, or as otherwise communicated to you. If you delete your account, any reviews you have written will not be deleted but default to ‘anonymous’.


What about cookies?

We use cookies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

1. Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content, and provide other customized features and services.

2. Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as whether or not you would like to see interest-based ads.

3. Keeping track of items stored in your shopping basket.

4. Conducting research and diagnostics to improve Long Learning’s content, products, and services.

5. Preventing fraudulent activity.

6. Improving security.

7. Reporting. This allows us to measure and analyse the performance of our services, for example by understanding what pages customers find useful.

Long Learning cookies allow you to take advantage of some of our website’s essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Long Learning products and services that require you to sign in.

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.


Controlling your personal information

If you have any question or objection as to how we collect and process your personal information, please visit our Contact us page. Please also note:

1. If you are a registered user, you can update your personal information by logging in to your account.

2. If you don’t want to receive e-mail or other communication from us, please Contact us.

3. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Because cookies allow you to take advantage of some essential services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to checkout, or use any services that require you to sign in.

4. You have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please write to or email us via the Contact us page as soon as possible.


Are Children Allowed to Use Long Learning Services?

Long Learning doesn’t sell products for purchase by children. We sell children’s products for purchase by adults. If you’re under 18, you may use Long Learning Services only with the involvement of a parent or guardian.

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